Assessment
A full case history and the diagnostic tests your situation calls for: otoscopy, pure tone audiometry with bone conduction, middle ear assessment, and speech testing where appropriate. Longer appointments mean nothing is rushed.
Diagnostic Audiology
Hearing Assessment
A comprehensive 60-minute hearing assessment in London that goes beyond standard pure tone audiometry: full case history, otoscopy, air and bone conduction audiometry, tympanometry and speech testing where appropriate, carried out by our qualified audiologists at our East Dulwich, Soho and Canary Wharf clinics with your results explained clearly on the day.
The short answer
What this treatment is
A comprehensive hearing assessment is a 60-minute diagnostic appointment that establishes exactly how you hear and why. It includes a full case history, otoscopy, pure tone audiometry with air and bone conduction, tympanometry and speech testing where appropriate. Results are explained on the day, and you leave with a personalised plan.
At your first appointment we take the time to find out what is really going on.
Appointments are longer here by design. Your audiologist takes a full history, examines your ears, and runs the tests your situation actually calls for, going beyond standard pure tone audiometry where needed.
Results are explained clearly on the day, and you leave with a personalised plan: whether that is treatment, monitoring, a referral, or the reassurance that your hearing is normal.
A comprehensive hearing assessment can help to:
Explain what has changed
The assessment maps your hearing precisely: which pitches are affected, by how much, and whether the cause sits in the ear canal, the middle ear or the inner ear. Clear answers come before any recommendation.
Catch reversible causes early
Not all hearing loss is permanent. Wax, infection and middle ear fluid all reduce hearing and all respond to treatment. Otoscopy and tympanometry identify these conductive causes so nothing treatable is missed.
Make sense of difficulty hearing in noise
Struggling to follow speech in background noise, even when a basic hearing test looks normal, is common, especially in teenagers and younger people. Speech testing explores this properly, and can point towards an APD assessment where the pattern fits.
Support referrals, schools and insurers
You receive your results explained on the day, and we provide written reports for GPs, ENT consultants, schools and private medical insurers where needed, so the next step is straightforward.
Reassure you when hearing is normal
Sometimes the most valuable outcome is a thorough all-clear. If your hearing is normal, we say so plainly, explain what we checked, and advise on protecting your hearing and when to re-test.
What can be treated?
One thorough assessment sits at the start of almost every concern we see, from gradual hearing loss to a child who seems not to be listening.
Our hearing assessment audiologist
Once again I am truly grateful for Dayna's expertise. Again, £75.00 well spent. Dayna is still the calm, friendly, kind and skilled professional she was when I last saw her. I am always apprehensive about the process of ear microsuction but I needn't have been. The procedure was comfortable and pain free. The results are great.
Read on Google
The audiologist who treated me was absolutely top drawer. Her name was Dayna and she gave me an appointment the same day and removed a considerable amount of wax from both of my ears using microsuction.
Read on Google
Dayna was fantastic! Knowledgeable, reassuring and efficient. Highly recommend her practice and would definitely return.
Read on Google
Cannot recommend highly enough. The service is excellent and the audiologists are extremely proficient. Will not go anywhere else in future.
Read on Google
Hearing assessment fees and insurance
Our fees are published and explained before you book, and every recommendation is independent: we are not tied to any hearing aid manufacturer or sales target. We are registered providers for major private medical insurers, and we supply the reports and invoices your insurer needs.
- Registered provider for Bupa, AXA, Aviva, WPA, Vitality and Healix
- Self-pay welcome: comprehensive hearing assessments from £120
- Detailed reports and invoices provided for insurance claims
- A £30 booking fee applies at our Soho and Canary Wharf clinics
What to expect
at Clearly Hearing
Everything starts with a thorough, unhurried assessment. We find the underlying cause, explain what we found, and agree a personalised plan with you, then stay alongside you with follow-up and aftercare.
Explanation
Your audiologist walks you through the results on the day, in plain English. Whether we identify a problem or can reassure you that your hearing is normal, you leave understanding what is happening and why.
Personalised plan
Independent, evidence-based recommendations built around your hearing, lifestyle and budget: treatment, hearing technology, onward referral, or monitoring. We are not tied to any manufacturer, so the advice is yours, not a quota.
Aftercare
Care continues after your appointment: follow-up visits, fine-tuning, repairs and reviews, plus reports for GPs, ENT consultants, schools and insurers where needed. Our aim is the long-term outcome, not the transaction.
Our focus is clinical outcomes, not retail sales. Clearly Hearing is an independent clinic: no manufacturer ties, no sales targets, and appointments long enough to listen properly, investigate thoroughly and explain everything in plain English.
- Rated 5.0 from 61 Google reviews at our East Dulwich clinic.
- Led by Dr Dayna Edwin, Au.D, HCPC-registered with over 15 years of clinical experience across NHS and private audiology.
- Three London locations: East Dulwich, Soho and Canary Wharf, with home visits and online appointments across London.
We specialise in:
- Comprehensive diagnostic hearing assessments for adults and children
- Independent hearing aid selection, fitted and verified with Real Ear Measurements
- Auditory processing disorder (APD) assessment using the Buffalo Model
- Tinnitus and hyperacusis assessment and management
- Balance and dizziness (vestibular) assessment
- Paediatric audiology, including glue ear and listening difficulties
- Hearing aid repairs, reprogramming and aftercare for all major brands
- Home visits and online appointments across London
3 Locations
Hearing assessments across our three London clinics
- East Dulwich Inside Oru Space, 20-22 Lordship Lane, SE22 8HN View location →
- Soho Inside UNTIL, 111-119 Charing Cross Road, WC2H 0DU View location →
- Canary Wharf Inside UNTIL, 30 South Colonnade, E14 5HX View location →
Written and medically reviewed byDr Dayna Edwin, Founder & Clinical Director · Doctor of Audiology (Au.D) · HCPC-registered · Health and Care Professions Council (HCPC); British Society of Audiology; National Institute for Health and Care Excellence (NICE).
FAQ
FAQs
Do I need a GP referral for a hearing assessment?
No. You can book directly online, by phone or on WhatsApp, and same-day appointments are often possible. If you are claiming through private medical insurance, check your policy first, as some insurers require a GP referral. We are registered providers for Bupa, AXA, Aviva, WPA, Vitality and Healix.
What happens during the assessment?
Allow around 60 minutes. Your audiologist takes a full case history, examines your ears with otoscopy, then runs pure tone audiometry with air and bone conduction, tympanometry and speech testing where appropriate. Results are explained in plain English on the day, and you leave with a personalised plan.
How is this different from a free high-street hearing check?
Free checks are usually a brief screening designed to lead into a hearing aid recommendation. Ours is a 60-minute diagnostic appointment that goes beyond standard pure tone audiometry, adding middle ear assessment and speech testing where appropriate. Because we are independent, you get evidence-based advice, not a quota to fill.
Can you test my child's hearing?
Yes. Children's hearing tests start from £90 and use age-appropriate methods: video otoscopy, tympanometry, play audiometry and Visual Reinforcement Audiometry. Parents stay in the room throughout. If results point to glue ear or another middle ear problem, we explain what we found and what should happen next.
What happens if the assessment finds hearing loss?
You will not be rushed into anything. We explain the type and degree of hearing loss, the likely cause, and your realistic options: treatment, monitoring, onward referral, or hearing technology. Any recommendation is independent, drawn from seven manufacturers where hearing aids are appropriate, and every fitting is verified with Real Ear Measurement.
Related Treatments
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Clearly Hearing • 20-22 Lordship Lane, East Dulwich, London SE22 8HN
BookAppointments typically available within 1–2 weeks