Assessment
A full case history and the diagnostic tests your situation calls for: otoscopy, pure tone audiometry with bone conduction, middle ear assessment, and speech testing where appropriate. Longer appointments mean nothing is rushed.
Repairs & Aftercare
Hearing Aid Repairs
Hearing aid repairs, servicing, reprogramming and aftercare in London for all major manufacturers, whether you bought your devices from us, from a high-street chain or anywhere else.
The short answer
What this treatment is
We repair, service and reprogram hearing aids from Phonak, Unitron, Widex, Oticon, Starkey, GN ReSound, Signia and Bernafon, and we welcome devices bought elsewhere, including Boots, Specsavers, Scrivens, Hidden Hearing and Amplifon. If your aids need to go away for repair, we can supply a temporary replacement so you are not left without hearing.
At your first appointment we take the time to find out what is really going on.
Appointments are longer here by design. Your audiologist takes a full history, examines your ears, and runs the tests your situation actually calls for, going beyond standard pure tone audiometry where needed.
Results are explained clearly on the day, and you leave with a personalised plan: whether that is treatment, monitoring, a referral, or the reassurance that your hearing is normal.
Hearing aid repairs and aftercare can help with:
A dead or intermittent hearing aid
Aids that cut out, crackle or will not switch on are often resolved in clinic with cleaning, new filters or servicing. Where a manufacturer repair is needed, we handle it and can supply a temporary replacement.
Sound that no longer seems right
If speech has become muffled, tinny or simply different, the cause may be the device, wax in the ear canal, or a change in your hearing. We check all three rather than guessing.
Whistling and feedback
Persistent whistling usually points to fit, blockage or programming. Your audiologist examines your ears and the devices together, then corrects the cause rather than just turning things down.
Devices bought elsewhere
Many of the people we help bought their aids from a high-street chain and simply want unhurried, qualified aftercare. We welcome devices from Boots, Specsavers, Scrivens, Hidden Hearing, Amplifon and others.
Quick questions, without a visit
A 15-minute online telehealth check covers troubleshooting, settings queries and whether a repair appointment is actually needed, saving you a trip when the answer is simple.
Our repairs and aftercare audiologist
Once again I am truly grateful for Dayna's expertise. Again, £75.00 well spent. Dayna is still the calm, friendly, kind and skilled professional she was when I last saw her. I am always apprehensive about the process of ear microsuction but I needn't have been. The procedure was comfortable and pain free. The results are great.
Read on Google
The audiologist who treated me was absolutely top drawer. Her name was Dayna and she gave me an appointment the same day and removed a considerable amount of wax from both of my ears using microsuction.
Read on Google
Dayna was fantastic! Knowledgeable, reassuring and efficient. Highly recommend her practice and would definitely return.
Read on Google
Cannot recommend highly enough. The service is excellent and the audiologists are extremely proficient. Will not go anywhere else in future.
Read on Google
Repair and aftercare fees and insurance
Our fees are published and explained before you book, and every recommendation is independent: we are not tied to any hearing aid manufacturer or sales target. We are registered providers for major private medical insurers, and we supply the reports and invoices your insurer needs.
- Registered provider for Bupa, AXA, Aviva, WPA, Vitality and Healix
- Self-pay welcome: comprehensive hearing assessments from £120
- Detailed reports and invoices provided for insurance claims
- A £30 booking fee applies at our Soho and Canary Wharf clinics
What to expect
at Clearly Hearing
Everything starts with a thorough, unhurried assessment. We find the underlying cause, explain what we found, and agree a personalised plan with you, then stay alongside you with follow-up and aftercare.
Explanation
Your audiologist walks you through the results on the day, in plain English. Whether we identify a problem or can reassure you that your hearing is normal, you leave understanding what is happening and why.
Personalised plan
Independent, evidence-based recommendations built around your hearing, lifestyle and budget: treatment, hearing technology, onward referral, or monitoring. We are not tied to any manufacturer, so the advice is yours, not a quota.
Aftercare
Care continues after your appointment: follow-up visits, fine-tuning, repairs and reviews, plus reports for GPs, ENT consultants, schools and insurers where needed. Our aim is the long-term outcome, not the transaction.
Our focus is clinical outcomes, not retail sales. Clearly Hearing is an independent clinic: no manufacturer ties, no sales targets, and appointments long enough to listen properly, investigate thoroughly and explain everything in plain English.
- Rated 5.0 from 61 Google reviews at our East Dulwich clinic.
- Led by Dr Dayna Edwin, Au.D, HCPC-registered with over 15 years of clinical experience across NHS and private audiology.
- Three London locations: East Dulwich, Soho and Canary Wharf, with home visits and online appointments across London.
We specialise in:
- Comprehensive diagnostic hearing assessments for adults and children
- Independent hearing aid selection, fitted and verified with Real Ear Measurements
- Auditory processing disorder (APD) assessment using the Buffalo Model
- Tinnitus and hyperacusis assessment and management
- Balance and dizziness (vestibular) assessment
- Paediatric audiology, including glue ear and listening difficulties
- Hearing aid repairs, reprogramming and aftercare for all major brands
- Home visits and online appointments across London
3 Locations
Repairs and aftercare across our three London clinics
- East Dulwich Inside Oru Space, 20-22 Lordship Lane, SE22 8HN View location →
- Soho Inside UNTIL, 111-119 Charing Cross Road, WC2H 0DU View location →
- Canary Wharf Inside UNTIL, 30 South Colonnade, E14 5HX View location →
Written and medically reviewed byDr Dayna Edwin, Founder & Clinical Director · Doctor of Audiology (Au.D) · HCPC-registered · Health and Care Professions Council (HCPC); British Society of Hearing Aid Audiologists (BSHAA).
FAQ
FAQs
Can you repair hearing aids I bought somewhere else?
Yes, we welcome devices bought elsewhere, including from Boots, Specsavers, Scrivens, Hidden Hearing and Amplifon. We support Phonak, Unitron, Widex, Oticon, Starkey, GN ReSound, Signia and Bernafon. Bring your aids in, or start with a 15-minute online check if you would rather not travel first.
Will I be left without hearing while my aids are repaired?
We aim not to leave you without hearing. Where a repair means your devices go away to the manufacturer, we can supply a temporary replacement aid for the interim, programmed for your hearing. Many faults are resolved in clinic on the day through cleaning, servicing or reprogramming, without any wait at all.
My hearing aids work, but nothing sounds right. Can you help?
Yes. Sound that has drifted often comes down to settings, blocked filters or a change in your hearing itself. We service and reprogram all the major manufacturers, and if your hearing seems to have changed we recommend a repeat assessment first, so the new settings match your current prescription.
Do I have to come into the clinic?
Not always. We offer 15-minute online telehealth checks, which are ideal for quick troubleshooting, settings queries and deciding whether a repair visit is needed. Home visits are also available across London. For physical repairs and servicing, the devices do need to reach us at one of our three clinics.
How much does a hearing aid repair cost?
It depends on the fault, the device and whether a manufacturer warranty applies, so repairs are priced on enquiry. We tell you the cost before any chargeable work begins, and if a warranty repair through your original provider would serve you better, we will say so rather than charge you.
Related Treatments
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Clearly Hearing • 20-22 Lordship Lane, East Dulwich, London SE22 8HN
BookAppointments typically available within 1–2 weeks